Help Center
Find answers to common questions and learn how to make the most of TH-MindLink.
AI Chat Support
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Community Guidelines
Learn the rules
Safety Center
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Contact Support
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Getting Started
How do I create an account?
Click the "Sign Up" button on the homepage, enter your email, create a password, and complete the initial wellness assessment to personalize your experience.
What is the wellness assessment?
A brief, confidential questionnaire that helps us understand your current mental state and tailor support recommendations specifically for you.
Is my data private?
Yes, all your mental health data is encrypted and stored securely. We never share personal information without your explicit consent.
AI Support Features
How does the AI chat work?
Our AI companion uses advanced natural language processing to provide empathetic responses, coping strategies, and mental health resources based on your conversations.
Can the AI provide therapy?
No, our AI is designed for support and resources only. It is not a replacement for professional therapy or medical treatment.
How often is the AI available?
The AI support chat is available 24/7 for immediate assistance and guidance.
Community & Connections
How do chat rooms work?
Join themed chat rooms based on interests or wellness topics. All rooms are moderated to ensure a safe, supportive environment.
What is QR friend linking?
Scan another user's QR code to instantly send a friend request. This makes connecting in real-life situations quick and easy.
How does location matching work?
With your permission, we show you nearby users with similar interests and compatible personalities for potential friendships.
Safety & Privacy
What safety measures are in place?
All content is moderated, users can report concerns, and we have automated systems to detect harmful behavior or content.
How do I report a user?
Click the three dots on any user's profile or message and select "Report". Our moderation team will review within 24 hours.
Can I use the app anonymously?
You can use a pseudonym and control what information is visible to other users in your privacy settings.